Medical questions
Care is provided by clinicians affiliated with Arora Health & Aesthetics, LLC. Message your care team through the patient portal, or contact medicalcompliance@arorahealthgroup.com.
Contact and support
The right question should reach the right team.
Patient, clinical, pharmacy, billing, and privacy questions each have a direct path. Existing patients get the fastest response through the secure patient portal.
Corporate contact
Direct Wellness Inc
135 E Olive Ave, #511
Burbank, CA 91502
Call or reach our care team: (626) 761-0021, 7 AM to 10 PM Central, every day. Real people answer.
Support email: care@directwellness.co
Patient portal: my.directwellness.co
Care and pharmacy support
Pharmacy questions
Prescriptions are filled by The Pharmacy Hub, Miami, FL. Phone: (888) 958-1382 · thepharmacyhub.com.
Billing and cancellation
Call (626) 761-0021, email care@directwellness.co, or manage your plan in the patient portal. Cancellation never requires a harder method than enrollment.
Do not send health information by email
Ordinary email is not a secure channel. Do not send medical, prescription, identity, or payment information through regular email — use the secure patient portal instead.
Call 911 or go to the nearest emergency room for a medical emergency.