Every charge is disclosed before you pay.

Checkout states the total price before you pay and identifies consultation, medication, supplies, shipping, taxes, and any other charges. Checkout also explains whether any fee applies if a clinician determines treatment is not appropriate for you.

If a licensed clinician reviews your intake and determines that treatment is not appropriate, you will not be charged for medication. Any amounts collected for medication that is never prescribed are refunded to your original payment method.

Prescription medications are prepared and dispensed for you specifically. For safety and regulatory reasons, medication orders cannot be returned or refunded once the pharmacy has begun preparing or has shipped your order, except where the product arrives damaged, is incorrect, or a refund is required by law.

If your order arrives damaged or incorrect, contact care@directwellness.co within 14 days of delivery and we will arrange a replacement or refund.

If you enroll in a recurring plan, the billing amount and renewal schedule are stated before you consent. You can cancel a subscription at any time before your next renewal date to avoid the next charge. Charges already processed for an order the pharmacy has begun preparing are subject to the medication policy above.

Cancel through the patient portal at my.directwellness.co or by emailing care@directwellness.co from the email address on your account. Cancellation will never require a harder method than enrollment. We confirm every cancellation in writing.

Approved refunds are issued to the original payment method. Processing times depend on your bank and typically take 5 to 10 business days after the refund is issued.

Direct Wellness Inc
135 E Olive Ave, #511
Burbank, CA 91502
care@directwellness.co
directwellness.co