Cancellation and refunds
Every charge is disclosed before you pay.
This Refund Policy explains how billing, cancellation, and refunds work for services purchased from Direct Wellness Inc. All payments are processed in the secure patient checkout and portal.
Pricing transparency
Checkout states the total price before you pay and identifies consultation, medication, supplies, shipping, taxes, and any other charges. You are charged only if a licensed clinician prescribes your treatment.
Medical review outcomes
If a licensed clinician reviews your intake and determines that treatment is not appropriate, you pay $0. Any amount collected for medication that is never prescribed is refunded to your original payment method.
Prescription medication orders
Prescription medications are prepared and dispensed for you specifically. For safety and regulatory reasons, medication orders cannot be returned or refunded once the pharmacy has begun preparing or has shipped your order, except where the product arrives damaged, is incorrect, or a refund is required by law.
If your order arrives damaged or incorrect, contact care@directwellness.co within 14 days of delivery and we will arrange a replacement or refund.
Recurring plans and renewals
If you enroll in a recurring plan, the billing amount and renewal schedule are stated before you consent. You can cancel a subscription at any time before your next renewal date to avoid the next charge. Charges already processed for an order the pharmacy has begun preparing are subject to the medication policy above.
Win Your First Month Back
Win Your First Month Back turns what you paid for your first month into credit toward your next phase of care. It is credit, not a refund, and it does not change the medication policy above.
How to earn it. Go to all three check-in calls in your first month, around day 3, day 14 and day 28 after your first delivery, and take your medication as prescribed. If our team misses or moves a call, it still counts.
What you get. Credit equal to what you paid for your first month. On a prepaid plan, the credit equals one month at your plan's monthly rate.
How to use it. The credit applies to your next plan purchase or renewal, for the same treatment or another one your clinician prescribes. Use it within 90 days after your day-28 check-in.
The fine print. Credit is not cash. It has no cash value and cannot be refunded or transferred. One credit per patient per treatment. The credit never changes a medical decision: your clinician decides whether a treatment is right for you.
How to cancel
Cancel through the patient portal at my.directwellness.co or by emailing care@directwellness.co from the email address on your account. Cancellation will never require a harder method than enrollment. We confirm every cancellation in writing.
Refund processing
Approved refunds are issued to the original payment method. Processing times depend on your bank and typically take 5 to 10 business days after the refund is issued.
Contact
Direct Wellness Inc
135 E Olive Ave, #511
Burbank, CA 91502
care@directwellness.co
directwellness.co