Clear terms before care or payment.

Direct Wellness Inc is the brand and commercial operator of this website. Direct Wellness does not practice medicine and does not dispense medications.

Medical care is provided by independent licensed providers affiliated with Arora Health & Aesthetics, LLC. Prescriptions are filled and shipped by independent licensed pharmacy partners, including The Pharmacy Hub. Details are available on our medical team and pharmacy information pages.

Content on this website is general information. It is not medical advice, diagnosis, or treatment, and it is not a substitute for the judgment of a licensed clinician. Using the website alone does not create a patient-provider relationship.

Do not use this service for emergencies. Call 911 or go to the nearest emergency room.

Services are intended for adults 18 and older who are physically located in a supported state at the time of care. Identity, location, and eligibility may be verified.

A licensed clinician makes all prescribing decisions after reviewing your information. Completing an intake does not guarantee treatment or a prescription. Compounded medications, where prescribed, are prepared by a state-licensed compounding pharmacy operating under Section 503A of the Federal Food, Drug, and Cosmetic Act. Compounded medications are not FDA approved.

Services are available only in jurisdictions where affiliated medical providers are licensed to practice and where pharmacy partners are authorized to dispense medications. Availability may vary by state and is subject to applicable laws, regulations, and licensure requirements.

You are responsible for the accuracy of the information you provide and for keeping your account credentials secure. Pricing is disclosed at checkout before any payment is collected, including consultation, medication, shipping, and other charges.

If you enroll in a recurring plan, the billing amount, renewal schedule, and cancellation method are stated before you consent. You may cancel as described in our Refund Policy. Cancellation never requires a harder method than enrollment.

You may not misuse the website, impersonate another person, interfere with security features, submit false information, access another person's account, scrape or copy content for commercial use without permission, or use the service in violation of any law.

By providing your contact information you agree to receive service-related communications, which may include secure messages, email, telephone, and text messages. Electronic communications carry privacy risks despite safeguards. Marketing communications are optional and you may opt out at any time.

The website, its content, and its branding are owned by Direct Wellness Inc or its licensors and are protected by law. You may use the website for personal, non-commercial purposes only.

The website is provided on an "as is" and "as available" basis without warranties of any kind, express or implied, to the fullest extent permitted by law. Direct Wellness does not warrant that the website will be uninterrupted or error-free.

To the fullest extent permitted by law, Direct Wellness Inc and its officers, directors, and employees will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website. Nothing in these terms limits liability that cannot be limited by law, and nothing in these terms alters the responsibility of licensed providers for the medical care they deliver.

These terms are governed by the laws of the State of California, without regard to conflict of law principles. Disputes will be resolved in the state or federal courts located in Los Angeles County, California, unless applicable law requires otherwise.

We may update these Terms and Conditions from time to time. The current version will always be posted on this page with its effective date. Continued use of the website after changes take effect constitutes acceptance of the updated terms.

Direct Wellness Inc
135 E Olive Ave, #511
Burbank, CA 91502
care@directwellness.co
directwellness.co