Telehealth consent should be informed, specific, and recorded.

Telehealth uses electronic communications to provide care when a patient and clinician are in different locations. It may include questionnaires, secure messages, telephone, video, records, images, and connected tools.

Telehealth may improve convenience and access. It can support evaluation, follow up, education, prescription management, and coordination without an office visit.

• Technology may fail or delay care.
• Information may be incomplete without an in person examination.
• A clinician may require laboratory testing or a live visit.
• Privacy or security incidents may occur despite safeguards.
• Telehealth may not be appropriate for every concern.

You may ask questions, request available alternatives, and withdraw consent where permitted. Withdrawing consent may end access to telehealth services.

You must provide accurate information and disclose your current physical location during care.

A clinician will determine whether the required evaluation supports treatment. Records of the encounter, consent, communications, and prescribing may be created and maintained as required by law.

Telehealth is not an emergency service. Call 911 or go to the nearest emergency room for urgent or life threatening concerns.